AIM Coordinator Interview

Ensuring Smooth Installations for Zink Foodservice

At Zink Foodservice, we strive to provide exceptional service and support to our customers throughout the entire installation process. One crucial role in ensuring smooth installations is that of the AIM Coordinator. We recently had the opportunity to interview one of our experienced AIM Coordinators to gain insights into their responsibilities and how they contribute to successful projects. In this blog post, we’ll take a closer look at the key tasks performed by AIM Coordinators and their significance in our operations.

Project Assignment – Making introductions with site supers and dealers

The first step for an AIM Coordinator is to establish effective communication channels with site supervisors and dealers involved in the installation project. Building these relationships early on is crucial for fostering collaboration and addressing any concerns or questions that may arise during the process. By connecting with the key stakeholders, the AIM Coordinator ensures that everyone is on the same page and working towards a common goal.

Arranging site visits and verifying site readiness

To accurately assess the installation requirements, the AIM Coordinator arranges site visits that may not have been completed during the quoting process. These visits allow them to gather essential information about the location and scope of work. Additionally, the AIM Coordinator verifies the readiness of the site, which can vary depending on the specific installation. By confirming that the site is prepared, the AIM Coordinator minimizes any potential delays or complications.

Going over questions and setting schedule date

During their interactions with site contacts, AIM Coordinators address any questions or concerns that may arise. By providing prompt and thorough responses, they ensure that the site contacts have the information they need to proceed smoothly. Additionally, AIM Coordinators play a vital role in setting schedule dates. They confirm these dates with both the site and the selected installation subcontractor, ensuring that all parties involved have the necessary information for a successful installation.

Coordinating logistics and obtaining permits

Logistics coordination is another essential responsibility of AIM Coordinators. They schedule pickups and deliveries of equipment within our scope of work, effectively managing communication between manufacturers, freight companies, and installers. Moreover, they collaborate with installers to obtain any necessary permits for the local area. By taking care of these logistical aspects, AIM Coordinators streamline the installation process and ensure compliance with local regulations.

Day of Installation – Ensuring a smooth process

On the day of installation, AIM Coordinators play a crucial role in overseeing the project’s progress. They confirm that the equipment has been delivered to the site and that the installers are present to receive it. Throughout the installation, AIM Coordinators maintain open communication with the installers, ensuring that any potential issues or the need for a return visit are addressed promptly. They also provide project update notes to dealers, customers, and other stakeholders, keeping them informed about the progress.

Startup – Setting the stage for success

Once the installation is complete, AIM Coordinators shift their focus to the startup phase. They confirm the site’s readiness for startup, including aspects such as electrical and plumbing requirements. AIM Coordinators receive schedule dates or need dates from the site contacts and communicate them to the installers. By coordinating the schedules effectively, AIM Coordinators ensure that the installers return to complete the startup at the agreed-upon time. They also provide project updates to all parties involved, keeping them informed about scheduling changes or updates.

Project Completion – The final touches

When the installation and startup are successfully completed, AIM Coordinators perform a thorough inspection to ensure everything is in order. They confirm that the installers were able to complete the startups as scheduled and verify that the installed items are at the correct temperature or are reaching the desired temperature. AIM Coordinators also conduct a walk-through to identify any remaining items that could come up on punch lists, such as plug buttons, plastic film removal, and cleanup. Once these tasks are confirmed as complete, AIM Coordinators send project updates to all parties involved, notifying them of the project’s successful completion.

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655 Dearborn Park Ln

Worthington, OH 43085


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